PHOTON

Legal

Privacy Policy

Last updated: January 27, 2026

1. Data Controller

Photon Real Estate ("we", "us", or "our") is the data controller responsible for your personal data.

Registered Address: Dubai, United Arab Emirates
Email: privacy@photon.estate

2. Data We Collect

We collect the following categories of personal data:

  • Contact Information: name, phone number, email address
  • Property Preferences: quiz answers including property type, budget, location preferences, purchase timeline
  • Technical Data: IP address, browser type, device information, pages visited
  • Communication Records: records of correspondence with our team

3. How We Use Your Data

We process your personal data for the following purposes:

  • Service Delivery: To respond to your property inquiries and provide personalized recommendations
  • Communication: To contact you via your preferred method (WhatsApp, Telegram, email, or phone)
  • Property Matching: To match you with suitable properties based on your preferences
  • Service Improvement: To improve our website and services based on user behavior
  • Marketing: To send you relevant property updates (only with your consent)
  • Legal Compliance: To comply with legal obligations under UAE law

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you submit a form or agree to receive marketing communications
  • Contract Performance: When necessary to provide our services to you
  • Legitimate Interests: To improve our services and website functionality
  • Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing

We may share your personal data with:

  • Property Developers: To facilitate property inquiries and viewings. We only share information relevant to your inquiry.
  • Service Providers: Third-party services that help us operate (hosting, analytics, CRM). All providers are bound by data processing agreements.
  • Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties.

6. International Transfers

Your data may be transferred to and processed in countries outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

7. Data Retention

We retain your personal data for:

  • Active Inquiries: Until your property search is complete
  • Contact Data: 24 months after your last interaction with us
  • Marketing Preferences: Until you withdraw consent
  • Legal Records: As required by UAE law (typically 5-7 years for business records)

After the retention period, we securely delete or anonymize your data.

8. Your Rights

Under UAE Personal Data Protection Law (PDPL) and, where applicable, GDPR (for EU residents), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restrict Processing: Limit how we use your data
  • Data Portability: Receive your data in a machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw previously given consent at any time

To exercise your rights, contact us at privacy@photon.estate. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS/SSL)
  • Secure data storage with access controls
  • Regular security assessments
  • Staff training on data protection

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you are unsatisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UAE Data Office or, for EU residents, your local data protection authority.

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